Return Policy
In order to return
merchandise a return authorization request (RR) must be made.
Return requests are to be made within seven days from
the date of delivery.
All returns must be received within seven days of return request.
All merchandise must be
unworn, unused and in original condition. All original tags must be attached.
Le Monsieur has the right to refuse return
of goods that do not meet Le Monsieur's Return Policy requirements.
There are no refunds and no exchanges on underware,
bags, and accessories.
All merchandise purchased "ON SALE" or purchased at a discounted price are FINAL SALE.
No exchanges or refunds.
All Pre-Order sales are only exchangeable for other items or for a website and in store credit.
All orders purchased with an existing website credit are FINAL SALE. There are no returns and re-orders with web credit.
All orders purchased as a SPECIAL order or "IN STORE ONLY" order can only be exchanged for another item or for
a web credit. NO CASH REFUNDS!
Shipping and handling costs are not refundable. Customer will be responsible for all shipping
& re-shipping charges for exchanges.
All merchandise that is purchased at www.shoplemonsieur.com must be returned
by an insured carrier to our website address and will not be accepted at the boutique store.
How To Return An Item
Step 1. Email us at peek@shoplemonsieur.com to receive a Return Authorization Request
Number (RAR#). You will need to complete a short form describing your reason for return. Please be aware that the issuance
of a RAR# does not guarantee the goods will be accepted, nor that your credit card will automatically be refunded. You will
be notified of acceptance once the goods have been returned and inspected.
Step 2. Please print out the email
containing your RAR# and include that with your full name, address, phone number and email address.
Step 3. Merchandise
must be shipped securely packaged, pre-paid, and insured, and must be received by Le Monsieur within seven days of receipt
of RAR# for domestic orders, and sixteen days for international orders. Merchandise should be sent to the following address:
Le Monsieur
Attn: Internet Returns
112 West 9th St. Suite 102
Los Angeles CA 90015
*RAR #
It is our recommendation that return items are shipped via UPS, FedEx or insured parcel post. We also recommend
all tracking numbers of return packages be recorded and safely stored for proof of delivery.
Le Monsieur does not take
any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled.
Please also note that Le Monsieur cannot accept any packages that are sent Cash/Check on Delivery (COD).
*Please
note that RAR# must be legibly written on the outside of package to insure proper and timely handling of return(s). Goods
will not be processed/refunded without an RAR#.
Step 4. An email response will be sent to you regarding the status
of your return. We will process your request within five business days upon receiving the package.
Step 5. If
the return is approved, all refunds will be given in the same method of original payment. Only the value of the merchandise
and sales tax, minus any discounts, if any, will be refunded. Shipping charges and import duties are not refundable. Please
allow 2-4 weeks for processing the refund to your credit card, and 1-2 billing cycles for the credit amount to appear on your
statement.
Gift Returns
You may exchange any gift from Le Monsieur
for another gift of the same value or more, provided your additional cost difference, shipping, customs, taxes and import
duties.
Cancellation Policy
Our clothing is custom made. All custom
sales are final. Cancellations must be made within 24 hours of the initial order in writing to peek@shoplemonsieur.com
